72% China online shoppers keep online all day according to a recent survey conducted by Epsilon.
The top factor that affects Chinese consumers brand satisfaction is brand accessibility whenever needed according to Epsilon. The same survey also revealed that two of the top 3 favorite brands are e-commerce platforms; Chinese consumers are regularly engaged with an average of three to four e-commerce brands.
65% respondents are willing to share their brand experience with families and friends; 60% would share in social media; and, 58% would share positive reviews online. The top engaged brands with Chinese consumers are Taobao (19%), Apple (13%), JD (12%) and Samsung (12%) while the top brands with the highest scores of brand satisfactions are Huawei (84%), WeChat (Weixin) (82%), and Tmall (82%).
Collecting personal private information during brand engagement may not be easy; effective tactics recommended by Epsilon include:
- Bonus points
- Member points
- VIP special offers
- Transparent and clear privacy policies
Also read: Alibaba Rose to No. 1 Most Valuable Retail Brand in 2015